Shipping & Returns
We accept all major credit cards payment via Stripe and PayPal.
Shipping fee is waived when you spend S$80 or more. Shipping fee for purchases below S$80 to an address in Singapore will be calculated at checkout. Items will be delivered within 5-7 working days after order is received. A tracking code will be sent to the customer once the parcel has been dispatched.
Please note that delivery may take additional time during major public holidays e.g. Chinese New Year and Christmas.
If there is a change to the delivery address, please send us an email at email@example.com with the subject title “Delivery address change” within 24 hours after purchase.
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. Depending on conditions stated, we will effect a 1-for-1 exchange of product at no extra cost to the customer and upon acceptance of reason for return.
If for any reason that you are not completely satisfied with your purchase, please review the information below.
• Returns must be made within 7 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not provide refunds for sale items or original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your product return to:
Clean Earth Pte Ltd
100D Pasir Panjang Road
• You will be responsible for the return shipping and handling charges, which will not be refunded, unless you received the damaged merchandise.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• Returns will be processed within 14 days of our office receiving your item.
• Please do not mail any packages C.O.D., as they will not be accepted.